Terms & Conditions


These General Conditions of Sale have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the website www.frasibags.com.


The prices shown are expressed in EURO and include VAT for the Member States of the European Union and duties and taxes for the United States, Switzerland and Norway. FrasiBags offers its customers the opportunity to view prices in other currencies for evaluation purposes only.


All payments are made in EURO and include VAT (EU Member States), duties and local taxes (US, Switzerland and Norway).

No other amount will be due upon delivery. For direct orders in non-EU countries (with the exception of the United States, Switzerland and Norway), local duties and taxes may be required at the time of delivery.

When placing your order, please check the accuracy of the billing and delivery data and addresses. In case of errors, please notify us promptly at info@frasibags.com.


Order processing times depend on the availability of the items. In case of payment by bank transfer, the order will be processed as soon as the funds are credited. Delivery times depend exclusively on the type of shipment chosen by the customer, the times declared by the carrier and any customs inspections.

The customer is required to verify that the products received correspond to those of the order placed. If the delivered products show defects, the customer must contact FrasiBags no later than 48 hours from delivery, by sending an email with a photo of the defects found to the following email address: info@frasibags.com.


Pursuant to art. 52 of the legislative decree 6 September 2005 n. 206 ("Consumer Code"), you have the right to withdraw from the contract signed with the Seller without any penalty and without giving any reason, within fourteen (14) days from the day you received the products purchased on frasibags.com. FrasiBags guarantees a 100% refund, except for the shipping costs for returning the goods and any local duties and taxes that WILL NOT BE REFUNDED . FrasiBags ensures the right of withdrawal from the purchase within and no later than 14 days from the delivery date. The refund will be made no later than 10 days from receipt of the returned goods. I am not subject to the right of withdrawal:

customized products

products purchased by individuals for professional purposes

All products without a label or with a label removed, used or incomplete will not be refunded. The customer with an account must make the return request from the appropriate section within his personal area. The customer who has expressly renounced to create an account must communicate his desire to withdraw from the purchase by registered letter with return receipt to the address: FRASI DI HUANG FRANCESCO, Via Erbosa 30C / 2, Campi Bisenzio 50013 (Florence) Italy, possibly followed by an email to info@frasibags.com.

FrasiBags reserves the right to refuse unauthorized returns and return them to the sender. Any acceptance of such returns will in any case involve a charge of up to 20% of the value of the returned goods or the issuance of a refund in the form of store credit.

In case of free return, FrasiBags will provide the prepaid label. If a different label is used, the return shipping cost will not be refunded. For each return request, an e-mail will be sent with the prepaid label.

For all other cases, the return is borne by the customer who is fully responsible for it. For this FrasiBags recommends using a traceable shipping system.


All FrasiBags products are guaranteed for 12 months from the date of delivery. In case of problems, the customer undertakes to contact FrasiBags directly by sending an email with a photographic description of the problem to the following address: info@frasibags.com.

This warranty applies only to the original purchaser and does not cover damage due to normal wear and tear, accident, abuse, or normal loss of color and wear of materials.

Damage to baggage caused by airline handling is not covered by this warranty; in this case, requests must be addressed directly to the airline.

FrasiBags reserves the right to charge the customer for all costs incurred for product verification and shipping, if it is intact and functioning or without the alleged lack of conformity referable to the date of delivery. / p>

The images and colors of the articles on the site may not fully correspond to the real colors due to the type of computer screen or browser used for navigation.


The purchase contract between the Customer and FrasiBags is to be considered concluded in Italy and therefore is governed by Italian law and by the community legislation that regulates remote purchases. In the event of any dispute, the competent court will be the Court of Florence.