Here are the Frequently Asked Questions: these are some common concerns of our customers before and after purchasing our genuine leather bags
If you have additional questions, please send them to info@frasibags.com.

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Because FrasiBags has been collaborating with professional artisans in the leather goods sector for 20 years to improve the products offered. This means that FrasiBags offers only and exclusively 100% Made in Italy quality Genuine Leather products at very advantageous prices. Furthermore, many of our loyal customers also choose us for our professionalism and availability.

It's very simple, just select the items you like, indicating the color and quantity and click on "Add to cart", then click on "View cart" where you can check the added products and proceed to Checkout. Once you click "Proceed to Checkout", you will need to enter your information and payment information. After confirming, you will receive an order confirmation email.

Yes certainly. It is sufficient to provide your name and surname, shipping address, tax information if you request an invoice, active telephone number for the carrier and email address to receive notifications relating to the order.

If you have received a Discount Code and want to use it for your purchase, simply enter it in the appropriate section in the cart. If valid, the discount will be applied at checkout

Yes, until you receive the shipping notification. Afterwards the order can no longer be modified or cancelled, however you can contact our customer service by sending an email to info@frasibags.com, calling +39 351 8116390 or sending a Whatsapp message to +39 351 8116390 to request the activation of the return procedure.

You have 14 days to change your mind and make the return. The return can only be made if the label has not been removed from the purchased item and the item has not been used. The return costs €15 which is usually deducted from the amount to be refunded.

You can pay comfortably and safely via bank transfer, credit card, PayPal and PayPal Express (Visa, Mastercard, American Express circuits), Apple Pay, Google Pay, Cash on Delivery with an additional cost of €5 or even in convenient installments with Klarna. Attention: for payments made by bank transfer, the shipment of the goods will only take place once we have confirmation of credit on our current account. We therefore suggest you send the payment receipt with CRO number via email to info@frasibags.com to speed up shipping times.

The FrasiBags online shop uses the SSL3 security protocol: an advanced data encryption system that protects the user and his online transactions by preventing them from being interpreted, read or decoded by malicious third parties. Furthermore, all user data is never shared in any way with third parties and our staff does not view users' credit card data.

Certainly, FrasiBags products are all made in Italy with exclusively natural hides (leather or full-grain calfskin), tanned, dyed and processed according to ancient Tuscan artisan methods, modeled using the most sophisticated technologies and scrupulously finished by hand. For this reason, every small imperfection, mark or micro defect in the leather is to be considered an element of value which certifies its originality and enhances and strengthens its uniqueness.

All orders of products available in stock are shipped with express shipments within 24/48 hours. It may happen that certain items are shipped late as they are not immediately available.

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