Privacy Policy

SECURITY

WE PROTECT YOUR DATA AS IF IT WERE OURS.

TRANSPARENCY

WE USE A CLEAR LANGUAGE, WITHOUT MISUNDERSTANDINGS, WITHOUT SURPRISES.

ESSENTIALITY

YOUR INFORMATION WILL NOT STAY PERMANENTLY IN OUR SYSTEM. IF WE DON'T NEED THEM, THEY WILL BE DELETED.

Privacy protection

INFORMATION ON THE PROCESSING OF PERSONAL DATA pursuant to and for the purposes of Art. 13 of the New European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data (GENERAL DATA PROTECTION REGULATION - GDPR).

FRASIBAGS does its best to protect the privacy and security of its customers and site visitors. If you have any questions about how we protect your privacy, please email us at info@frasibags.com.

For all our services, the data owner, or the company responsible for your privacy, is FrasiBags, Via Erbosa 30C / 2 Campi Bisenzio (FI) Italy VAT Number IT06921970486.

HOW WE USE THE INFORMATION

We use information about you in many different ways, depending on the type of information. The following tables show in detail what we do and why we do it.

NAME AND CONTACT DETAILS

How we use your name and contact details

To send you the products you have purchased

To send you service messages, such as order updates, by email

Sending information about new offers by email

Why?

To fulfill the contract with you

We must do this to fulfill the contract we have entered into with you in order to track delivery

Sending information about new offers by email

To keep you updated on our offers. We will send them to you only with your permission

PAYMENT INFORMATION

Payment data will be processed directly by PayPal or Shopify's Shop Pay. No data will be collected and stored by FRASIBAGS.

HISTORY OF ORDERS AND SAVED PRODUCTS

Your purchases and products saved in your cart for another time

How we use your purchase history and saved products

To sell our products

To provide customer service and support and to manage returns

Why?

To fulfill the contract with you. The shopping cart is essential to buy

To better manage assistance practices and returns / refunds

INFORMATION RELATING TO THE USE OF OUR WEBSITE

The information you provide to us when you browse our site, including your IP address and device type

How we use information about the use of our website

To improve our website and your default setting options (such as language and currency)

Protection of our website

Why?

To give you the best shopping experience possible

To prevent and detect fraud against you or FRASIBAGS and comply with legal data protection obligations

You are not required to provide us with any of this personal information, but if you do not, you cannot purchase from the site and it is likely that you will not be able to take advantage of our exceptional customer experience. But this is your choice, and we respect it. We anonymize and aggregate personal information (so that you cannot be identified) and use it for purposes such as testing our computer systems, research, data analysis, site improvement and development of new products and services.

INFORMATION COMMUNICATION

We do not and will not sell your personal data (including your name, residential address, e-mail address) to third parties. Your trust is very important and we believe this is absolutely essential.

However, we must disclose your data to the following categories of companies in order to be able to provide you with our services, as provided for in this statement.

  • Companies that work to allow us to send you the products you have purchased, such as payment service providers, order delivery companies.
  • Professional service providers, such as website hosts who partner with us on our business

We may provide third parties with aggregated and anonymized information and analytical data of our customers and, before doing so, we will ensure that they cannot be identified.

COMMERCIAL COMMUNICATIONS

If you have given permission, we will send you commercial communications by e-mail to let you know about our offers

What to do to stop receiving commercial communications from Frasibags.com

You can opt out of receiving commercial communications from FRASIBAGS at any time.

You can do this:

  • From your account settings
  • By clicking on the "unsubscribe" link in all emails
  • By contacting Customer Service

At this point, we will update your profile to make sure you no longer receive commercial communications.

The interruption of receiving communications will not affect service communications (such as updates on orders and the sending of invoices relating to purchases).

INFORMATION STORAGE

We keep your personal information as long as your account exists or for the period necessary to provide the support services.

In addition, if reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or to enforce our terms and conditions, we may retain some of your personal information even after you have closed your account or our services are no longer required.

YOUR RIGHTS

You have many rights regarding your personal information:

  • The right to be informed when your information is used
  • The right to access your personal information
  • The right to request the correction of inaccurate personal information (also through the specific My Account)
  • The right to request the deletion of your data or the interruption of its use or collection
  • The right to stop receiving direct commercial communications (which you can do from My Account) and to revoke at any time the authorization to process data for other activities for which it is necessary.
  • The right to request that we transfer or take portions of your data to you or another service provider

If you want to exercise your rights, if you have any complaints or questions, please contact us.

CHANGES TO THE POLICY

We may make changes to this page from time to time to comply with our data processing methods.

In the event of significant changes, we will highlight them on the FRASIBAGS website and other services or by other means of contact such as email, so that you can review those changes before continuing to use FRASIBAGS.

HOW TO CONTACT US

We are always interested in the opinions of our customers

If:

  • You have questions or suggestions regarding this communication
  • You want us to stop using your information
  • You want to exercise your above rights, or for complaints

Contact Customer Service, who will be happy to answer all your questions.

You can contact our privacy department by sending an email to info@frasibags.com or via Customer Service from the FRASIBAGS website